Change is accelerating in the world of IT.
Infrastructure and Operations(I&O) demands are forcing many IT functions into new territory.
- SaaS and IaaS will grow at 17% and 27%, respectively, through 2022.
- Performance-sensitive, latency-sensitive applications are growing, including in the cloud. UCC as a Service (UCaaS) will grow as a CAGR of 19% through 2021.
- By 2025, 80% of enterprises will have closed their traditional data centers, vs. 10% today.
- By 2023, AIOps technologies will manage 80% of first contacts to IT Service Desks, reducing labor costs from 80% today to 30%.
Managing the infrastructure future.
Cloud-based, Internet-dependent, and distributed.
Digital ambition requires new thinking.
Technology change is often exponential but thinking traditionally has remained stagnant. IT must improve alignment and add value to business innovation activities.