Featured Solution

Enhance the Customer Experience

Any successful Digital Transformation must address three distinct areas:

Business Model

Combine digital assets (e.g., data, processes, infrastructure) with physical assets (e.g., people, locations, things) in new ways to create new sources of value for customers and new sources of revenue for the business.

Identify and prioritize the digital initiatives across your organization's value-chain. This will drive the decision about the capabilities to be put in place.

Operating Model

Gracefully adapt to change, which means simultaneously running and transforming the business. This requires "bimodal" capabilities that will allow you to handle multiple speeds and enable business agility.

Define the business capabilities and organizational competencies required to deliver the target customer and business model.

Technology Model

Modern technology architectures based on micro-services and APIs, targetted transition to the "Cloud," and new data/analytic techniques will help to cultivate a better understanding of your customers and business.

Define the technologies and architecture as required underpinning for the target customer and business model.

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Featured Solution

Enhance the Customer Experience

Overview

We help you to identify opportunities where digital technologies can transform customer experience and develop the future state customer experience vision. This is accomplished through consumer-centricity.

Consumer-centricity is achieved when a company places the consumer at the center of the business model and adopts achieving the goals and objectives of the consumer as their primary mission.

The consumer-centric embraces the perspective of the consumer by cutting through each of the functional silos of the organization.

The approach empowers consumers to become active participants in the achievement of their goals. It also empowers employees to adopt a consumer-centric perspective by providing them with a a 360 longitudinal perspective of the consumer.

Customer Experience

Understand the six "knows" of your customer:

Our Approach

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Phase One: Envision the Digital Future

  • Identify opportunities where digital technologies can transform customer experience.
  • Develop the future state customer experience vision.
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Phase Two: Define Future Models & Identify Capability Needs

  • Define the target state customer journey maps based on customer experience vision.
  • Identify the target state capabilities required to transform the end-to-end customer experience.
  • Identify the gaps between current and target state customer experience capabilities.
Amazing Customer Experience Enhanced Through Digital Transformation.

Phase Three: Compile the Strategy and Roadmap

  • Define the customer experience technology platform architecture to address the capability gaps.
  • Identify and prioritize customer experience technology platform transformation initiatives, and define 3-5 year roadmap.

Value Proposition

Business Capabilities

New digitally enabled Business capabilities that create opportunities to achieve business goals faster with less risk.

Functions, Structure, Roles

Definition of the roles and responsibilities, functions and structures for digital transformation across all Business functions.

Ways of Working

New ways for Business, Marketing, Innovation, IT, Legal – everyone – to work together collaboratively to a common goal.

Business and Organizational Model

Definition of the Business’ role in digital transformation and the organizational model that enables collaboration.

Jumpstart Innovation

Quick wins, Accelerated wins, Low risk opportunities.

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