Digitizing Operations

Next-generation digital service operations.

Digitizing Operations
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The rise of digital has brought about irreversible trends that are shaping the future of work into nothing short of an industrial revolution in services—the 4th industrial revolution. Spending on technologies and services that enable digital transformations of business practices, products, and organizations has increased from $2 to $3 trillion globally. For businesses, this revolution heralds the need for a radical reimagining of the end-to-end operating model. The rapid pace of change and innovation is transforming customer behavior and placing greater demand on digital channels.

DeWitt helps organizations apply digital and automation across the end-to-end operating model to capitalize on the irreversible trends that are driving this new revolution in services. To win in the new world, organizations must adapt their operating models and create a scalable, cross-functional deployment model that include the following elements:

Process and technology capabilities

  • Experience-centered redesign
  • Digitization
  • Orchestration and task automation
  • Analytics and decision automation
  • Workforce & partner ecosystem

Foundational enablers

  • Agile way of working
  • Technology enablement
  • Organization and management systems
  • Talent management and re-skilling
  • Change and risk management
What we do

Creating value, together.

Process Redesign

We work with you to map-out and identify opportunities where introducing or expanding digital may improve your day-to-day workflows.

Workforce Alignment

We help you establish effective structures, governance, and roles guided by a set of design principles that are aligned with your strategic priorities.

Change Management

We help you develop communication and change management plans tailored to increase user adoption.

Related Solutions

All-in-one solutions with simple, straightforward pricing to meet your needs.

Your company is unique, with its own specific set of challenges to address. Whatever your challenges or goals we will ensure you are equipped and empowered to be successful.
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Business Capability Modeling

A pragmatic approach to prepare you for disruptive change.
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Operations + IT Alignment

Evolve IT from a traditional constraint to a strategic enabler.
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DeWitt is able to cut through all the noise and articulate the fundamentals. Of all the consultants I have worked with over the years, they have been my favorite for this reason.

Joseph Mack
Ohio, USA
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