A DeWitt Client Result

A new vision maximizes a company’s technology investment and enables growth

A new vision maximizes a company’s technology investment and enables growth

Working closely with leaders of a regional health payer, DeWitt helped the organization develop a two-year vision and roadmap that enabled the business objectives of reducing operational costs and promoting organizational growth.

TL;DR

Technology needs have evolved significantly in recent years due to rapid growth, changing business needs, evolving member/provider expectations, regulatory requirements, and more stringent data security standards. The company’s technology limitations and constraints made it difficult to enter new markets or implement new capabilities, restricting its ability to expand its business.

The team worked with key stakeholders to remove barriers, challenge critical assumptions, and articulate a future state (to-be) vision. In-depth collaboration with the organization allowed the development of an actionable roadmap that aligns with key business drivers and organizational capabilities.

The creation of a viable vision and plan enabled the organization to reduce operational costs, gain strategic partners, grow services, and increase profitability.

Client Profile

This regional health payer serves approximately 150,000 members.

The Opportunity

The company’s technology needs evolved significantly in recent years due to rapid growth, changing business needs, evolving member/provider expectations, regulatory requirements, and more stringent data security standards. Although the company made some sizeable investments to improve components of its technology, there continued to be gaps that needed to be prioritized and developed in a long-term, strategic manner.

The company’s technology limitations and constraints made it difficult to enter new markets or implement new capabilities, restricting its ability to expand its business. The company was in the midst of discussions with potential strategic partners and engaged DeWitt to develop a vision and plan for its future technology platform.

The Solution

The client required results quickly. A tight two-month timeline needed members of the project team to hit the ground running. The team rapidly assessed the current state and uncovered the desired future state of the company’s strategy, applications, processes, and critical infrastructure components. This assessment enabled the team to identify opportunities and developed a prioritized roadmap for investments and for eliminating or replacing applications with low business and technical capabilities.

We leveraged additional assets to create a business case, conduct a Total Cost of Ownership analysis of the recommended future state technology environment, and develop an implementation roadmap to provide a path for delivering the new environment. Our strategic planning approach leveraged contextual understanding developed through learning the company’s conditions and needs.

The project team focused on targeted outcomes to consistently link priorities and findings, thereby ensuring alignment between the business case, roadmap, and the company’s needs.

The Results

DeWitt worked closely with senior leaders at the organization to ensure the vision and plan met the needs of the company’s future technology platform. The company is currently rolling out the new roadmap and has already reduced operational costs.

The creation of a viable vision and plan has quelled concerns with the company’s potential strategic partners. The company’s technology limitations and constraints, while some still existent, now have actionable remediation plans. Removing these constraints over time enables the company to enter new markets or implement new capabilities. As a result, the company is expanding its service offerings to gain additional market share.

Major Deliverable Summary

Roadmap and Business Case

A two-year plan that aligns with the future state business and IT strategic objectives.

Total Cost of Ownership (TCO) Analysis

High-level analysis of the costs associated with the implementation of the vision and plan.

Please Note: We take our clients’ confidentiality seriously and omit any personal or confidential information from our client reports. Yet, even without names, the results speak for themselves.

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